Return of Goods
With every 50ml perfume, we provide a free 2ml sample of the same fragrance.
Feel free to test the sample. If you don't like the fragrance, you can return the full-size, unopened, and undamaged 50ml bottle.
You can keep the sample. Or give it to someone – maybe you'll make their day :)
General Conditions:
- You can return the goods within 14 days from the date of receipt.
- The goods must not be opened, used, or damaged.
- Once approved, the money will be refunded to the account from which the order was paid.
Return Procedure:
2. Fill out the form, print it, and place it in the package you are returning (don’t forget to pack the items securely to prevent damage).
What happens next?
- Within 5 days of receiving the package, we will inform you when to expect your refund.
- Refunds are processed within 10 days (the timing depends on your bank and their processing).
ADDITIONAL INFO:
- If you cannot print the form, please include a note with your:
- You can also check the return status on your OURTE account.
- Please DO NOT SEND THE PACKAGE AS REGISTERED MAIL.
Return Address:
Dextrum Fulfillment
Kirilovova 181, Paskov 73921
Complaints
Is something wrong with our products? Or is there something else you're concerned about?
Write to us at hello@ourtefragrances.com, and we’ll look into it together :)
General Conditions:
- We have 30 days to process the complaint.
- If the product needs to be physically inspected, you will need to send it to us.
- The product warranty is 24 months, as per the law.
Complaint Procedure:
- Download the complaint form:
- Fill out the form, print it, and place it in the package you are returning (don’t forget to pack the items securely to prevent damage).
Return Address:
Dextrum Fulfillment
Kirilovova 181, Paskov 73921
For more detailed information about returns or complaints, refer to the General Terms and Conditions (here).